Service Delivery Review

BACKGROUND

In early 2020 the Township of Tay, the Town of Penetanguishene, Town of Midland and Township of Tiny were successful in receiving provincial funding to review services provided by each municipality.  Service Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist.  

PURPOSE

The intent of the North Simcoe Service Delivery Review is to consider “who does what” in the context of what is best and meets the needs of North Simcoe residents and businesses looking ahead to the next twenty years. It is the goal of the four Municipalities to investigate service delivery improvements and to identify more efficient and effective ways of operating.

PUBLIC CONSULTATION

The four municipalities hosted virtual Townhalls that provided an overview of the Service Delivery Review engagement, and allowed participants to ask questions, provide feedback on current services, and offer their ideas on the future. In addition to the virtual townhall, a survey was made available online. In an effort to promote public health guidelines associated with the response to COVID-19, these townhalls will be hosted through virtual methods.  A Virtual Public Townhall was held on Thursday December 17th at 7:00 p.m.

MOVING FORWARD

Input provided by the public will support the development of recommendations for future service delivery enhancements. Specifically, the four municipalities are looking to explore opportunities to make it easier for residents and businesses to access municipal services in a consistent manner, processes to deliver efficient and effective local services, and possibilities to reduce unnecessary and duplicate processes, to be more cost effective.