Update: Recycling Collection Friday, January 9

Date: January 9
Time: 2:50 p.m.

We’re providing the most recent details on recycling collection from Circular Materials and Emterra Group. 

To address delayed collection this week, Emterra has deployed additional collection trucks today, Friday, January 9 to resolve missed pickups. Emterra expects to complete all recycling collections by the end of the week. 

Residents are asked to please leave their recycling out to support pick up. 

Due to a high volume of calls related to curbside recycling collection, Emterra’s customer service team is currently experiencing longer response times. 

If you are unable to reach Emterra directly, you can escalate your inquiry to Circular Materials’ customer service team at: 
customerservice@circularmaterials.ca 

Thank you for your continued patience and understanding during this transition to the new collection program. 

Date: January 8
Time: 2:25 p.m.

We’re aware that some residents have experienced missed recycling pick-up this week. The contractor responsible for collection is currently experiencing a high volume of calls and emails, which may delay their response times.

Circular Materials has posted an updated Service Alert available here.

If your recycling was missed, please leave your bins out for collection to ensure pickup. If you have any questions we encourage you to contact Emterra directly.

customercareont@emterra.ca
1-888-597-1541

We understand this is frustrating, and we are in active contact with both Circular Materials and Emterra to get more timely updates. We will share new information as soon as it becomes available. Thank you for your patience as the new collection program continues its rollout.